SPA POLICY

  prepaying for services

please be aware that if you prepay for your service and then need to cancel you appointment that I do not make refunds. As long as you cancel before the cancelation policy comes into effect, then the payment you have made will go towards the next treatment that you book.

SPA ENVIRONMENT

For consideration of all clients, please silence all cellular phones before entering the spa. Thank you in advance for speaking softly while within the spa.

CANCELLATIONS AND LATE ARRIVALS

I hold the right to charge you for scheduled services at original price if I am not notified of cancellation or no show at least 12-24 hours prior to service time. You will be automatically charged for a no-call, no-show. I hold the right to charge you for scheduled services at original price if I am not notified of cancellation or no show at least 12-24 hours prior to service time. You will be automatically charged for a no-call, no-show.

As a courtesy, and to allow appointments to be available to other clients, I require 12-24 hours’ notice to cancel Spa appointments.

Late arrivals will be serviced for the remaining appointment time to avoid conflicts with the schedule and billed for entire service period.

PRODUCT RETURNS

Within 14 days of purchase, I will gladly exchange your skincare product purchase or issue a spa credit towards your next product or service. Exceptions: Skincare product purchases may only be returned if they are unopened and unused.

PRICING

All prices are based on starting prices only. Although I make every effort to keep my website and spa menu updated, please note that prices and services are subject to change at any time.

Sexual Harassment Policy:

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitute sexual harassment when:

  1. A decision affecting that individual is made because the individual submitted to or rejected the unwelcome conduct; or

  2. The unwelcome conduct unreasonably interferes with an individual’s work performance or creates an intimidating, hostile, or abusive environment.

Certain behaviors, such as unwanted touching of a therapist or unwelcome actions of a sexual nature, are always wrong.
Unwelcome actions such as the following are inappropriate and, depending on the circumstances, may in and of themselves meet the definition of sexual harassment or contribute to a hostile environment:

  • Sexual pranks, or repeated sexual teasing, jokes, or innuendo, in person or via e-mail;

  • Verbal abuse of a sexual nature;

  • Touching or grabbing of a sexual nature;

  • Repeatedly standing too close to or brushing up against a person;

  • Repeatedly asking a person to socialize during off-duty hours when the person has said no or has indicated he or she is not interested

  • Giving gifts or leaving objects that are sexually suggestive;

  • Repeatedly making sexually suggestive gestures;

  • unwelcome conduct of a sexual nature that affects the work environment. A victim of sexual harassment can be a man or a woman. The victim can be of the same sex as the harasser.

  • I hold a ZERO TOLERANCE Spa. Me and my Client should feel safe at all times. If a client breaks the zero tolerance rule, they will be banned from my spa for life. (inappropriate behavior, talk, or touch are not allowed.)